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Reception Hours:
Monday - Friday
9:00 am - 4:30 pm  


General Service Information

Phone Consultations:  For the convenience of our patients, our Naturopathic Doctors offer follow-up appointments over the phone.  The fees for follow-up phone consultations are the same as they are for in-office follow-up visits.

Payment: Payment is expected upon services rendered. We gladly accept cash, personal checks and credit cards (Visa, Mastercard and American Express).

Insurance: Some insurances will cover Naturopathic Medicine. It is important to check with your insurance company to see if your specific policy has coverage. Although we currently don't accept insurance, our office will provide you with a superbill you can submit to your insurance company to request reimbursement upon request. If you have a PPO, most labs ordered by your Naturopathic Doctor should be covered.

Lab Work: Any labs ordered by a Doctor at the SCNMC must be reviewed by that Doctor with the patient before it can be released to the patient or another practitioner. After that time you may request a copy of any labs in your chart at anytime, either released to you directly or forwarded to another practitioner of your choice.

Scheduling:  To schedule an appointment with any of our practitioners, please call 831.477.1377.  Office visits are by appointment only.

Cancellations: If you need to cancel or reschedule, we require a 48 hour notice (2 business days) for a new patient exam. For example, if your appointment is on a Thursday, you would need to cancel by Tuesday morning at the latest. You will be charged a $150 cancellation fee for a missed appointment or canceling with less than 48 hour notice. For all other appointments we require a 24 hour notice (one business day) for both canceling and rescheduling. The cancellation fee for less than a 24 hours notice is the cost of the actual appointment.

doctorFree 15-Minute Consultations: All of our practitioners offer a Free 15-minute consultation (in person or by phone) as an opportunity to determine if this modality and practitioner are a good fit for you. Please call our office to request a free 15-minute consultation.

Supplement Policy: The Center does not accept any returns on supplements, or provide refunds.

 

831.477.1377
736 Chestnut Street - Santa Cruz, CA 95060